This Privacy Policy describes how and when I collect, use and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy if you want to learn more about its privacy practices.

- Information I Collect -

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order for example), if you contact me directly.

- Why I Need Your Information and How I Use It -

I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim;
• for internal record keeping;
• for legal purposes, such as tax law.

- Information Sharing and Disclosure -

Information about my customers is important to my business. I
share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

- Data Retention -

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy, to resolve disputes, and to enforce my agreements. I will be required to retain personal information regarding orders for up to seven years to comply with my legal and regulatory obligations. Personal information that does not involve transactions (i.e. communications via Etsy) will be kept for up to one year.

Security

The data is stored on the hard drive of a computer and as a back up on an external hard drive. In order to prevent unauthorised access or disclosure, I have put in place suitable physical and electronic safeguards to secure the information.

- Your Rights -

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

- How to Contact Me -

For purposes of EU data protection law, I, Karen van der Zijden, am the data controller of your personal information. If you have any questions or concerns, you can contact me via Etsy email.